How it works: from your price request to the day you travel
Everything worth knowing before you book a private driver with Precelya, in the order it happens: the request, the confirmation, the day before, then the day itself, from the name board to your hotel door. And, for the questions that come up later, luggage, children, payment and invoices.
From request to arrival
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1. You ask for a price
The request form is short: route, date, time, flight or train number, passengers, bags, children's ages. Nothing is paid at this stage and the request commits you to nothing.
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2. We confirm in writing
We reply within 2 hours, by email or WhatsApp, to a request sent between 7 am and 1 am (Paris time); a request sent between 1 am and 7 am gets its reply during the morning. The written confirmation comes by email: date, route, vehicle and fixed price. The ride is booked once you accept that confirmation.
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3. The day before, then the driver sets off
The day before, read the confirmation again: time, address, flight number. Anything changed? Email us. On the day, as soon as your driver sets off to meet you, you get a message with the driver's name, phone number and vehicle.
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4. On the day
Your driver waits at the agreed spot with your name on a board, loads the luggage, has the children's seats already fitted and drops you at the address, at the confirmed price.
Why book ahead, even for a short ride? In France a private hire driver works only on a prior booking: unlike a taxi, they cannot pick up someone who waves from the pavement. The earlier your request reaches us, the more room we have to offer the right vehicle.
Where to find your driver
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At the airport
In arrivals, once you are through baggage reclaim, the driver holds a board with your name. We track the flight, so if the landing time changes, the pick-up moves with it. At Roissy: [CDG MEETING POINT: to be confirmed]; at Orly: [ORLY MEETING POINT: to be confirmed].
Meeting points, terminal by terminal -
At a railway station
The driver meets the train with a name board, using the train number to follow its real arrival time. Meeting spot in each station: [STATION MEETING POINT].
Paris railway station transfers -
At an address
Hotel, flat or office: the driver pulls up at the entrance at the agreed time. Mention any door code, inner courtyard or pedestrian street in the request, so they know where to stop.
Free waiting depends on where we meet: at the airport you get 60 minutes from the moment the plane actually lands; at a station, 30 from the train's actual arrival; anywhere else, 15 from the agreed meeting time. Beyond that, every hour of waiting started is charged in full at the hourly waiting rate: €72 by sedan, €88 by van, as shown on our prices page.
How many passengers and cases fit in each car
| Vehicle | Passengers | Bags | Best for |
|---|---|---|---|
| E-Class sedan | 3 | 3 | one to three travellers, one case each |
| V-Class van (guaranteed) | 7 | 7 | families, groups, pushchair and plenty of cases |
| S-Class | 3 | 3 | on request |
Luggage costs nothing extra: the price is per vehicle. What matters is that it fits. Give the exact number of cases in your request and flag anything bulky: pushchair, travel cot, golf bag, skis, folding wheelchair. If it is a close call between the sedan and the van, we say so before we fix the price, not when the boot is being loaded. The van is a guaranteed Mercedes V-Class, never another model passed off as "similar", so its capacity is exactly what you read here.
Travelling with children, a pet or a wheelchair
Child seats
In France a suitable child restraint is compulsory from birth to age 10. Tell us each child's age: the driver brings the right seat and fits it, at no extra cost.
All about families and child seats-
Pets
Our rule is not written yet: [PETS: rule to be set]. So we promise nothing in advance. Describe the animal in your request (species, size, travel crate) and we will answer before anything is booked.
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Reduced mobility
Our vehicles are standard sedans and vans, with no ramp or adapted equipment. What we can offer: [REDUCED MOBILITY: rule to be set]. Describe what you need in the request; we will tell you plainly what is possible.
When and how to pay, and what invoice you get
You pay the price in the written confirmation, nothing more. It also says when payment is due. Accepted methods: [PAYMENT METHODS]. This website never asks for your card: the form is only there to get you a price.
An invoice is issued for every ride, by [INVOICE ISSUER]. For a transfer, the price shown includes the 10% VAT that applies to passenger transport in France; for hourly hire, the confirmation states the rate applied. If your company is paying, give its registered name and address in the request so that they appear on the invoice. The details are in our terms and conditions.
The rules that do not change
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Late flight or train
You have nothing to do: the flight or train is tracked by its number, pick-up follows the real time and your free waiting starts from the actual arrival.
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Same price at night
Landing at midnight costs the same as landing at noon. No night surcharge, and no price that climbs in traffic jams.
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Cancellation
Free up to 24 hours before the pick-up time. Email us with the date and route.
These rules come from the list of what every price includes. What we promise, and what we refuse to promise, is gathered on our guarantees page.
You cannot see your driver, or plans change
Out of the gate and no name board in sight? Stay in the arrivals area, do not leave with any other driver who approaches you, and call us on 07 45 23 23 75. Your driver knows where to look: they are tracking your flight and have your name.
A last-minute change, an address to correct, one more case? Email [email protected] with the date and route; the sooner we hear, the easier it is to adjust the ride. A complaint after the journey goes the same way; all our details are on the contact page.
Practical questions before you book
How do I book a private driver with Precelya?
Fill in the price request form: date, time, pick-up and drop-off addresses, flight or train number, number of passengers and bags, children's ages. We reply in writing with a fixed price per vehicle. The booking is made once you accept that confirmation.
Can I book a driver at the last minute?
Send your request as soon as you know your times: in France a private hire driver may only work on a prior booking and cannot be hailed in the street like a taxi. Our reply tells you whether the time you asked for can be covered.
Where will the driver wait for me at the airport?
In your terminal's arrivals hall, holding a board with your name. The exact spot for each terminal will be set out on our CDG and Orly meeting point page. Your flight number tells us where you land.
How much luggage can we bring?
The E-Class sedan takes 3 passengers and 3 bags, the V-Class van 7 passengers and 7 bags. Give the exact number of cases, plus any pushchair or bulky item, in your request: the vehicle we offer allows for it, at no extra cost.
My flight is late: what should I do?
Nothing. We track the flight by its number and the pick-up follows the actual landing time. Your 60 minutes of free waiting start from that moment.
Is it more expensive at night?
No. The price confirmed before the ride is the same at any hour, day or night, and it does not move with traffic.
Will I get an invoice?
Yes, an invoice is issued for every ride. For a transfer, the 10% VAT on passenger transport is included in the price shown. If you are travelling for your company, give its registered name in the request.
How late can I cancel free of charge?
Up to 24 hours before the pick-up time, at no cost.
Ready to ask for your price?
A route, a date, the number of travellers and bags: you receive a fixed price in writing, child seats included.